How can MyTechDesk be used with students?
MyTechDesk can be used to assign and manage service requests (or other activities) for a student-run Help Desk or other similar project. The teacher or group leader serves as the Group Manager, and has the ability to establish “technician” accounts for each student, assign service requests (tickets), track the status of each ticket, and print status reports.

End-users (such as teachers and/or other students) enter their service requests online. The Group Manager assigns the task to a student technician. Each student technician has a login that allows him/her to view the ticket number, problem description, requestor information, date of request, and due date. The student technician fills in the “Resolution” section of the ticket, to indicate the status of the request (not started, in progress, completed, deferred). As a task is completed, the student fills in the date completed, feedback/response, and time spent. The Group Manager can run a report to show the activities for each technician, which students may add to their personal portfolios as evidence of experience and skills.

No complicated configuration is required to use MyTechDesk. It is a completely web-based application, hosted by the Imperial County Office of Education. Users will need:

• An Internet-connected computer (Windows or Mac; high-speed Internet access recommended)
• Internet Explorer 7
• Firefox 3
• Safari 3

TechSETS has created a series of ten online tutorials to assist MyTechDesk users, which are available on our web site.

For more information:

Please visit TechSETS’ MyTechDesk web site.

Contact TechSETS Staff: info@techsets.org or (858) 569-5383.

Contact MyTechDesk Staff: info@mytechdesk.org or (760) 312-6512.